Service and competence
Guidance
Guidance
Professional duties during action taken by the Criminal Bar Association - GuidanceGuidance - what the SRA's Standards and Regulations require when acting for clients who may be affected by industrial action taken by the Criminal Bar Association (CBA).
Drafting and preparation of wills - GuidanceGuidance: To highlight areas of concern and the professional obligations of those responsible for the preparation and drafting of wills.
Dealing with claims for mis sold payment protection insurance - GuidanceGuidance: To remind you of your professional duties when accepting and dealing with claims relating to mis-sold payment protection insurance.
Risk factors in personal injury claims - Warning noticeWarning notice: This warning notice reminds you of your obligations if you take personal injury referrals from third parties, work closely with them or act on their instructions.
Tax avoidance your duties - Warning noticeWarning notice: This reminds those advising clients about their tax affairs about the importance of understanding their regulatory obligations.
Money laundering and terrorist financing - Warning noticeWarning notice: This Warning Notice reminds you of the warning signs of suspicious transactions.
Competence standard serviceThis topic guide outlines our approach to individuals and firms where we have competence concerns, and the standard of service falls below what we expect.
Failure to provide a proper standard of service or quality, particularly for vulnerable consumers- Case studyCase studies: This case study illustrates the high level of dependency some clients have on their solicitors and the serious consequences for solicitors who abuse this trust.
Advising on leasehold provisions including ground rent clauses - GuidanceGuidance: To help you understand what our Standards and Regulations require when acting for clients who are buying leasehold properties and to avoid possible breaches of our requirements.
Workplace environment: risks of failing to protect and support colleagues - GuidanceGuidance: our approach where we consider that individuals and firms have failed to take appropriate steps to look after colleagues' wellbeing.
Workplace environment: risks of failing to protect and support colleagues - Case studiesCase studies: to be read in conjunction with the guidance on workplace environment: risks of failing to protect and support colleagues
Solicitors undertaking regulated financial services activities relating to pre-paid funeral plans - GuidanceGuidance: Clarifies the position of SRA-authorised firms following the introduction of new regulatory requirements relating to pre-paid funeral plans.
Claims management activity - GuidanceGuidance - Professional duties and key risks for solicitors, law firms and their employees when representing clients during claims.
High-volume financial service claims - Warning noticeWarning notice - Solicitors must act with integrity and uphold the high professional standards that we and the public expect.
Glossary terms
client
means the person for whom you act and, where the context permits, includes prospective and former clients
in the SRA Financial Services (Scope) Rules, in relation to any regulated financial services activities carried on by an authorised body for a trust or the estate of a deceased person (including a controlled trust), means the trustees or personal representatives in their capacity as such and not any person who is a beneficiary under the trust or interested in the estate